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Terms and Conditions

Welcome to Doors Direct ( Access to and use of this website are subject to the following terms and conditions. If you do not agree with these terms, please refrain from accessing the site.

Accuracy of Information:

Doors Direct has made reasonable efforts to ensure the accuracy of the information on this website at the time of inclusion. However, we make no representations or warranties regarding the information provided, including any hypertext links or other items used either directly or indirectly from our website. Doors Direct reserves the right to make changes and corrections at any time without notice.

Limitation of Liability:

Use of this website is permitted under the condition that Doors Direct accepts no liability for any loss or damages of whatsoever kind, arising from any cause, including Doors Direct's negligence. While we strive for accuracy and reliability, we cannot guarantee the completeness or timeliness of the information. However, nothing in these terms shall restrict Doors Direct's liability for death or personal injury caused by its negligence or fraud, or for fraudulent misrepresentations.

External Internet Sites:

Doors Direct is not responsible for the content of external Internet sites or hyperlinks. Users are advised to use linked sites with caution and in accordance with any terms of use specified by those sites.

Copyright Protection:

The entire content of the site, including its visual design and coding, is subject to copyright protection and is either owned by or licensed to BM Trading Trust T/A Doors Direct.

Modification of Terms:

Doors Direct reserves the right to modify these terms and conditions at any time. Users are encouraged to review the terms regularly to stay informed of any updates.

By continuing to use this website, you acknowledge and agree to abide by these terms and conditions.

Contact Us:

If you have any questions or concerns regarding these terms and conditions, please contact us at [email protected] 


Refund & Claims Policy

Refund & Claims Policy

Thank you for choosing Doors Direct. We strive to provide you with quality products and a seamless shopping experience. Please review our Refund & Claims Policy below.

Order Confirmation and Responsibility:

Once an order is placed through our site, confirmed by Doors Direct, and dispatched, the receiver may not return the ordered goods unless they are damaged in transit. It is the responsibility of the customer to ensure that the ordered goods and their quantities are accurate.

Quality Assurance at Dispatch:

Doors Direct guarantees that goods sold are in good condition at the time of dispatch. In the event that goods are received in a damaged condition, it is crucial to mark this clearly on the waybill or delivery note. Details of the damages must be promptly communicated to Doors Direct.

Claims Process:

Claims for shortages or goods damaged in transit will only be considered if the waybill or delivery note has been endorsed with details of the shortage or damages. It is imperative to notify Doors Direct within 24 hours of receiving damaged or short-delivered goods.

Damaged Goods Resolution:

In the case of goods damaged in transit, Doors Direct will, at its discretion, either repair or replace the damaged items. The choice between repair or replacement will be made based on the specific circumstances.

Notification of Damaged Goods:

If you receive damaged goods, please take the following steps:

  1. Clearly mark the damages on the waybill or delivery note.
  2. Communicate details of the damages to Doors Direct immediately.

Contact Us:

For any concerns or to initiate a claim, please contact our customer service team at [email protected] or call our head office at 087 012 5286.


Our commitment is to resolve claims promptly and efficiently, and we appreciate your cooperation in adhering to the outlined procedures.

Thank you for choosing Doors Direct. We value your trust and are dedicated to ensuring your satisfaction.